Another Source

Operations Center Technician

ID 9724
Job Locations
US-WA-Quincy
Category
Technical Support
Company
Sabey Corporation

At a glance

Come join Sabey's Data Centers team in Quincy, WA! This is your chance to join one of the best Family-Owned Businesses in the area. Sabey accredits 45 years of success to their dedicated team of employees who exemplify Sabey’s strong core values in everything they do! As their Operations Center Technician you’ll be responsible for Customer, Network and Data Center Facility support for all Sabey Data Center Operations. You’ll also be using applications in conjunction with ticketing systems to support customers and data center operations teams.

Description: What you'll be doing

Another Source’s client, Sabey Corporation, is recruiting an Operations Center Technician to join their Sabey Data Centers team in Quincy, WA 

 

In this role you will be working a 12 hour shift, alternating, Thursday-Saturday from 8 pm-8am one week and then Wednesday-Saturday 8pm-8am the following week.   

 

Here’s a little about Sabey Corporation and the position they are recruiting for: 

 

Sabey Corporation is a 45 year-old privately held Seattle based full-service commercial real estate company with an outstanding reputation.  The Company is primarily engaged in data center, office, and industrial property development, construction and operations with ownership in the Pacific Northwest and on the east coast.   

 

Sabey Data Centers is one of the oldest and largest privately-owned multi-tenant data center owner/developer/operators in the world. Being privately-owned may mean that ours is never a household name, but to us, it means a complete focus on building value by serving one customer at a time. 

 

Take a closer look at Sabey Data Centers: https://vimeo.com/173798200  

 

This position will be responsible for Customer, Network and Data Center Facility support for all Sabey Data Center Operations. This role operates in a 24/7 environment which requires flexibility to work any shift.  

 

The individual will be a self-starter and must demonstrate excellent interpersonal and communication skills. 

 

PRINCIPAL ACCOUNTABILITIES 

  • Responsively interact with customers and internal stakeholders. 
  • Uses monitoring applications in conjunction with ticketing systems to support customers and data center operations teams 
  • Continual observation and monitoring of data center and network systems. 
  • Conduct triage and provide Level 1 support for trouble calls. 
  • Manage and document facilities work orders and customer service requests. 
  • Monitor maintenance activities and provide notifications.  
  • Develop and maintain project work plans and schedules for small projects and multiple concurrent projects. 
  • Provide support for a variety of projects within the Data Center. 
  • Develop and maintain operational process and procedures. 
  • Follow documented processes and procedures and suggest changes and improvements. 
  • Perform remote hands services for Sabey customers 
  • Embody Sabey core values 
  • Ensure operations center meets or exceeds goals and objectives. 
  • Drive opportunities for operation center to provide additional services for external and internal customers 

ESSENTIAL FUNCTIONS 

  • Ability to lift up to 80 pounds and operate a variety of hand and power tools  
  • Ability to interface with technology and operate a computer  
  • Ability to work flexible support hours, overtime, nights, and weekends 

MINIMUM QUALIFICATIONS 

  • High School Diploma or GED 
  • Some background in IT  

MINIMUM COMPETENCIES 

  • Proficiency with Microsoft Suite, Microsoft Project, and Visio  
  •  Advanced knowledge of the English language – excellent written and verbal comprehension and expression 
  • Ability to work independently and on a team 
  • Working knowledge of IT and networks 

 

Sabey offers highly competitive wages based on education and work experience. We also offer a competitive benefits program that includes a 401(k) plan, health and dental insurance, voluntary vision, short term disability, life insurance and paid time off. 

 

Sabey Corporation is an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age.  

 

Another Source works with their clients, on a retained project basis, to maximize the recruiting process. To learn more about Another Source visit www.anothersource.com 

    

Keywords:  IT, Data Center, Networking, Remote Hands, Information Technology, Customer Service 

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