Another Source

Operations Center Technician

ID 100354
Job Locations
US-WA-Seattle
Category
Information Technology
Company
Sabey Corporation

At a glance

Do you identify as a self-starter? Sabey Corporation is hiring an Operations Center Technician to join their team in Seattle, WA! Sabey is a family-owned company and offers several certification and educational opportunities. In this position, you will be responsible for customer and data center operations support. This role operates in a 24/7 environment which requires flexibility. This is a fantastic opportunity to grow both personally and professionally. If you have excellent interpersonal and communication skills, this might be the role for you! Learn more and apply today!

Description: What you'll be doing

Another Source’s client, Sabey Corporation, is recruiting an Operations Center Technician to join their team in Seattle, WA. 

 

Here’s a little about Sabey Corporation and the position they are recruiting for:  

Sabey Corporation is a 45 year-old privately held Seattle based full-service commercial real estate company with an outstanding reputation.  The Company is primarily engaged in data center, office, and industrial property development, construction and operations with ownership in the Pacific Northwest and on the east coast.   

 

Sabey accredits their 45 years of success to their dedicated team of employees who exemplify Sabey’s strong core values in everything they do. Sabey offers highly competitive wages based on education and work experience. We also offer a competitive benefits program that includes a 401(k) plan, health and dental insurance, voluntary vision, short term disability, life insurance and paid time off. This position located at the company’s headquarters in South Seattle/Tukwila. 

 

JOB SUMMARY:   

The Operations Center Technician will be responsible for customer and data center operations support. This role operates in a 24/7 environment which requires flexibility to work any shift. The Operations Center Technician provides customer remote hands support as requested, with timely communication. This position also provides back-up to the dedicated Sabey Operations Centers, located on the east and west coast.   

 

The Operations Center Technician reports to the Operations Center Supervisor, is a part of the Operations Services team and supports the Sabey Data Center Operations department.   

 

This person will be a self-starter and must demonstrate excellent interpersonal and communication skills. 

 

PRINCIPAL ACCOUNTABILITIES:  

  • Perform customer remote services, including:  
  • Perform remote hands services as requested by customers  
  • Timely customer communication  
  • Manage and document customer requests  
  • Provide customer reports as requested  
  • Operations Center support:  
  • Uses monitoring applications in conjunction with ticketing systems to support customers and data center operations teams.  
  • Responsive interaction with operations teams for customer notifications.  
  • Continual observation and monitoring of data center systems.  
  • Conduct triage and provide Level 1 support for trouble calls.  
  • Monitor maintenance activities and provide notifications.   
  • Provide support for a variety of projects within the data center.  
  • Develop and maintain operational process and procedures.  
  • Follow documented processes and procedures and suggest changes and improvements.  
  • Embody Sabey core values  
  • Ensure operations center meets or exceeds goals and objectives.  
  • Drive opportunities for operation center to provide additional services for external and internal customers 

 

ESSENTIAL FUNCTIONS: 

  • Ability to lift up to 80 pounds and operate a variety of hand and power tools   
  • Ability to interface with technology and operate a computer   
  • Ability to work flexible support hours, overtime, nights, and weekends 

 

MINIMUM QUALIFICATIONS: 

  • High School Diploma or GED  
  • Some background in Information Technology (IT) 

 

MINIMUM COMPETENCIES: 

  • Advanced knowledge of the English language – must be able to demonstrate strong written and oral comprehension and expression   
  • Excellent written and verbal communication skills  
  • Excellent organizational skills and attention to detail  
  • Strong critical thinking skills  
  • Must be able to manage risk and resources  
  • Strong interpersonal and managerial skills – must be able to communicate effectively, delegate tasks, problem solve, and manage personnel  
  • Ability to interface with technology and operate a computer; proficiency with the Microsoft Suite  
  • Ability to learn other software and systems, including customer relationship management software. 

 

To learn more about Sabey, take a look:  

https://sabey.com/  

https://twitter.com/sabey 

 

Sabey Corporation and its affiliates require all new hires, as a condition of employment, to produce evidence that they are fully immunized against COVID-19 or submit a bona fide medical or religious exemption for not being fully immunized against COVID-19, which will be subject to approval by the Company.  Candidates will be required to comply with this requirement in order to be eligible to advance in an open search. 

 

EEO Policy Statement: Sabey Corporation and its subsidiaries, including Sabey Data Centers and Sabey Construction, are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as age, race, color, sex, sexual orientation, gender, gender identity, religion, or national origin. 

 

If you need further assistance and/or accommodations to apply, please contact the Sabey Human Resources Department at (206) 277-5247 or by email at maxsch@sabey.com. 

 

Another Source works with their clients, on a retained project basis, to maximize the recruiting process.   

 

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